Shipping policy

Shipping Policy

Thank you for shopping at THE MERCHANT. We strive to get our products to you as quickly and reliably as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [Number, e.g., 1–3] business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to weather, carrier issues, or peak seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We do currently ship outside of India also

  • Customs, Duties, and Taxes: THE MERCHANT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

THE MERCHANT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • If you need assistance with this process, feel free to reach out to us.

6. Returns Policy

Our [Return & Refund Policy] provides detailed information about options and procedures for returning your order.